2019 will be a year of IT innovation designed to
build more trust and collaboration between IT and end users. One strategy that
several companies tried out in 2018 was the idea of a self-service kiosk filled
with IT tools, apps, and resources that users could choose from. Already vetted
for proper access, clearances, and security, the self-service IT kiosk would
enable users to log on and choose what they want for the apps that they build.
Look for more companies to try self-service IT in 2019.
Self-service BI is a trend
with a somewhat vague definition. In the most general sense, self-service BI
tasks are those that business users carry out themselves instead of
passing them on to IT for fulfilment. The aim is to give the users of BI
tools more freedom and responsibility at the same time. At its
heart lies the notion of user independence and
self-sufficiency when it comes to the use of corporate information, which leads
to a decentralization of BI in the organization.
For example, casual BI users often
only need to be able to filter and group data. In the very same
environment, power users or business analysts might have to integrate local
data from different sources on their own so they can quickly build or
enhance existing reports. Therefore, the need for self-service within a BI
environment varies according to user requirements.
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