Chatbots integrated into different chat
and voice assistance platforms are changing the way people interact with the
digital world, just like virtual
reality (VR), augmented
reality (AR), and mixed reality (MR).
The combination of these technologies will dramatically change our perception
of the world that surrounds us by creating smart spaces where more immersive,
interactive, and automated experiences can occur for a specific group of people
or for defined industry cases.
The
momentum driving digital transformation forward within the technology industry
has been building for several years. This shift in how organisations do
business will affect every organisation in every sector and there is no sign of
it slowing down in 2019. One of the technologies that Gartner has identified as
a key trend for 2019 is
‘smart spaces’ – an innovation that will accelerate digital transformation.
The
idea of technology existing beyond a physical notion of a device has been
popularised by cloud computing, but Gartner also believes that 2019 will see an
increase in the number of autonomous ‘things’, such as robots, drones and
vehicles, working together intelligently. Gartner foresees “swarms” of devices
collaborating with each other and with humans to automate processes and solve
problems.
