“Technical skills have been the holy grail of hiring in years past, but
these skills have rapidly declining shelf lives. The rise of A.I. and
automation means employees are increasingly tasked with jobs that only humans
can do: thinking creatively, using judgment, employing empathy, etc.
Adaptability will be the most durable skill in the years to come, as the
ability to learn and adjust becomes more important than any one skill.
Companies, as well as education systems, will need to shift how they assess and
train people accordingly.”
While technical, hard skills get the job done, they don’t
contribute to the corporate culture, morale, or team-building. There is little
use to recruiting a team member with an outstanding list of technical skills if
they aren’t around long enough for the business to reap the rewards of their
hard work.Soft skills go both ways. While employees should be expected to act
with integrity and professionalism, the business must as well. Employees feel
valued and trust the business
Job advertisements
can attract dozens of candidates, all of whom may be equally qualified.
Candidates may have the same degree, industry experience, or produce work of
equal quality. Job interviews give candidates the ability to explicitly and
implicitly demonstrate their very own “x-factor”. Research published in
the Business Communication Quarterly found
ten key soft skills identified as important by business executives: i)
Integrity, ii) Communication, iii) Courtesy, iv) Responsibility, v) Social
skills, vi) Positive attitude, vii) Professionalism, viii) Flexibility, ix) Teamwork,
x) Work ethic
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