The changes rocking the workplace--driven by new
technologies, a tight labor market, and the exponential growth of employee data
and tools to make sense of it--are showing no signs of letting up. At the same
time, employees are under more pressure than ever before, with a recent Gallup
poll finding 44 percent report feelings of burnout at work.
In 2019, technologies designed with empathy in
mind--that augment the human touch, rather than overpower or direct it--will
come to the forefront as employers increasingly prioritize the holistic
wellness of their people as the foundational way to improve their organization.
Specifically, we will see businesses go beyond basic wellness programs, and
increasingly turn to transformative technologies that improve workplace
wellness through a true understanding of the employee experience.
Maturing technologies like A.I. and natural
language processing will help companies instantly understand their employee's
day to day lives, including critical qualitative insights like how they feel
and why. As you can't fix what you can't measure, this will directly lead to
actionable insights that actually improve organizations, not just drown them in
more data.
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