“In the past year, Amazon
has entered new spaces like grocery and health care, has hinted at venturing
into banking, and is even selling live Christmas trees — so what’s next? If you
look at consumer share-of-wallet as an indicator, one other area that’s ripe
for Amazon expansion is hospitality. They’ve just started dipping their toes
into local services like house cleaning and handymen. I see great potential
value for Amazon to venture into travel and restaurants and leverage its
enormous customer base to capture a share of the hospitality spend in 2019.”
Alexa for Hospitality integrates seamlessly with your
existing amenities and services, to become your guests’ virtual concierge.
Alexa simplifies tasks for guests like playing music, ordering towels, controlling
in-room temperature or lighting, finding local restaurants and attractions,
calling, and even checking out. Alexa makes delivering a great customer
experience simple. Excited to
announce Alexa for Hospitality, a new experience offered by
invitation to hoteliers that brings the simplicity and convenience of Alexa to
hotels, vacation rentals, and other hospitality locations. This introduces new
opportunities for you to build skills that help guests enjoy their stay even
more.
For hotels, Alexa for
Hospitality helps deepen guest engagement through seamless voice-first
experiences that offer new ways for guests to access services and amenities
during their stay. Hospitality providers can request an invitation to Alexa for
Hospitality beginning today.
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